Getting started
Set up your workspace, brand profile, team roles, channels, and first campaign workflow.
- Workspace setup
- Brand and creator profile
- First campaign checklist
- Team invitation flow
CreativeNest Support
Support for launch, growth, and daily operations
Get practical help with onboarding, account access, product configuration, creator workflows, billing, security, and launch-critical issues.
Onboarding helpTechnical supportLaunch readinessSecurity escalation
Fastest path to help
Include your workspace, the affected feature, what you expected, what happened, and any screenshots. Clear context helps support resolve issues faster.
What can we help with?
Support is organized around the real work teams do in CreativeNest.
Product configuration
Configure smart links, creator apps, content workflows, analytics views, and commerce modules.
- Smart link routing
- AI brief settings
- App and site modules
- Storefront configuration
Account and access
Resolve login, permissions, recovery, authentication, and workspace membership questions.
- Login troubleshooting
- Role permissions
- Account recovery
- Workspace access reviews
Billing and plans
Get help with invoices, plan changes, procurement needs, payment issues, and subscription questions.
- Invoices and receipts
- Plan upgrades
- Enterprise billing
- Payment method updates
Escalation paths
Choose the support path that matches business impact so the right team can respond with the right urgency.
Standard
Product questions
Best for setup guidance, how-to questions, configuration reviews, and workflow recommendations.
Priority
Workflow interruption
Use when an active launch, campaign, link route, app module, or storefront flow is blocked.
Critical
Security or access risk
Use for suspected unauthorized access, sensitive data exposure, payment risk, or security vulnerabilities.
Before you contact support
These details help the team reproduce the issue and avoid slow back-and-forth.
Workspace name and affected user email
Page, route, link, or feature where the issue happens
Expected result and actual result
Screenshots, screen recording, or exact error text
Approximate time the issue started
Implementation support
For teams rolling out CreativeNest across multiple creators, brands, or markets, support can help structure a clean implementation plan.
Workspace architecture
Campaign taxonomy
Team permissions
Launch checklist
Training sessions
Self-service resources
Many questions are faster to solve with the right guide or community thread.
Need help with your workspace?
Start with your account, then bring the right context so support can move quickly.